Privacy Policy
Updated February 2026
At Medastra International Private Limited ("Medastra", "we", "us", or "our"), safeguarding the confidentiality of your personal and health-related data is a core responsibility. This Privacy Policy explains the types of information we gather, the purposes for which it is processed, and the measures we take to keep it secure across our website and medical travel coordination services.
1. Information We Collect
In order to arrange your healthcare journey in India, we may gather personal identifiers such as your full name, email, telephone number, nationality, passport information, clinical records, lab results, physician referral notes, travel plans, and lodging requirements.
Data collection is limited to what is essential for securing specialist consultations, hospital arrangements, and logistical coordination.
2. How We Use Your Information
Your data is used exclusively for the following purposes: procuring specialist medical evaluations and cost projections from partner institutions; booking doctor appointments and hospital admissions; generating official invitation letters for Medical Visa applications; organising ground transfers, lodging, and interpreter services; and providing you and your family with ongoing treatment status updates.
Under no circumstances do we sell, lease, or distribute your personal or clinical data to external marketing entities.
3. Information Sharing & Disclosure
Your clinical and personal records are disclosed strictly to parties who play a direct role in your care pathway, such as: partner hospitals, attending doctors, and diagnostic centres in India; consular or immigration authorities when required for visa verification; and ground logistics or lodging providers that you have authorised.
4. Data Security
Medastra employs a combination of digital encryption, access-control protocols, and organisational safeguards to defend your personal data from unauthorised access, accidental loss, or improper use. Only care coordinators directly assigned to your case are permitted to view your medical records.
5. Your Data Rights
You are entitled to review the personal data we hold about you, ask for corrections to any inaccuracies, or instruct us to remove your information from our records (provided no overriding legal or regulatory retention requirement applies).
To exercise any of these rights, please reach out to our Data Protection Officer at info@medastrainternational.com.
6. Updates to This Policy
This Privacy Policy may be revised periodically to align with evolving regulatory requirements or changes in our service operations. Any amended version will be posted on this page together with the new effective date.